Emma Greenhalgh

Emma started her career at CFG in 1994 and has remained a firm advocate ever since. She is a senior associate and our office services manager.

In her role, Emma oversees the support and mentoring of all our office assistants, legal assistants and accounts team to ensure a seamless level of support across the entire business.

Another key role Emma plays is in developing our case management system, focusing on efficiencies. Drawing on more than 15 years' experience as a fee earner, Emma works alongside the development team and fee earners to look at ways our cases can run more efficiently whilst providing the highest level of client care. This allows cases to be worked on proactively, so we're on top of every case and there are no unnecessary delays.

Emma facilitates group discussions across the business for suggested changes, continually looking at ways we can improve and achieve the best outcome for injured people and their families. These suggestions are then implemented, and Emma provides training for colleagues to ensure these are integrated fully.