Frequently asked questions

My union has recommended a solicitor, do I have to use them?

It is your choice which firm of solicitors you would like to help you with your compensation claim. You are not obliged to proceed with the solicitor your union recommends. It is important you work with a solicitor with the expertise to help you with your specific accident and injuries and who you also trust to support you and your family. You should have an open discussion with your solicitor before deciding to go ahead and ask them any questions you may have about the way they work, the services they provide and how they will help you.

If you have already started a claim with another solicitor and are unhappy with the service or the support they are providing, you can transfer your claim to another solicitor of your choice. You can find out more about changing your solicitor here.

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