Robert*, an 80-year-old grandfather was injured when a lorry crushed his leg. His injuries were so severe that despite the best efforts of the doctors, Robert required a surgical amputation of his leg below the knee.
Challenges
There were many complex issues for Robert and his family to face after his amputation, including issues with discharge planning and finding the right accommodation for his needs, as well as moving hospitals and finding an appropriate inpatient rehabilitation facility.
How we helped
Amidst the confusion for Robert and his family, our rehabilitation and support coordinator, Sharon Townshend, offered her support and guidance. From navigating the complexity of discharge planning to advocating for appropriate rehabilitation pathways, Sharon was there for the family at every stage.
- Sharon liaised with the whole treating team and provided regular updates to Robert and his family, ensuring they were kept informed about what was happening and they were empowered to make decisions about Robert’s care and treatment.
- Despite a shortage of spaces at a specialist inpatient rehabilitation centre, Sharon worked collaboratively with the healthcare providers to advise the family about accessing the most appropriate rehabilitation pathway to achieve the best outcome. Sharon also liaised with NHS providers to clarify the process for obtaining a prosthesis when Robert was ready for this stage.
- Another key area of support provided was to signpost Robert and his family to the amputee charity, Steel Bones. They were able to offer practical resources and guidance to the family from real lived experience in their time of need.
*not his real name
