We're dedicated to empowering you to rebuild your life after road traffic collisions by helping you not only to claim compensation but also helping you to access specialist treatment and rehabilitation to help with your recovery.
We relentlessly pursue claims for our clients, but our support goes much deeper. We have a dedicated team of rehabilitation and support coordinators who all have a background in health and social care, and are on hand to help you with our wraparound support.
Our purpose guides what we do. We strive to help those affected by injury – together. And the together part of our purpose is delivered by the collaborative working partnerships we build with like-minded organisations.
We currently have a vacancy for a Legal Support Assistant to join our growing team who would be responsible for delivering a comprehensive and efficient support service to Fee Earners and the wider business.
The role requires someone who is proactive and flexible, and can work as part of a team to provide day to day administrative support to the Legal Assistants which includes; the production of correspondence and documentation; dealing with assigned tasks on the case management system; paper and digital file management.
Our colleagues are at the heart of everything we do. We make colleague engagement a priority as we believe that creating a highly engaged team is essential to delivering our multiple award-winning Client First Service. 90% of colleagues say CFG is a great place to work and recent new joiners described us as “refreshingly different to anywhere else”.
Key responsibilities
Managing the Incoming Documentation for the fee earning teams, re-naming, categorising and distributing documents in line with the Incoming Documentation Procedure for post and emails into centralised mailboxes
To action and progress assigned tasks on the case management system, to include applying and obtaining medical records
Downloading, bundling and pagination of medical records and other documentation
Disbursement Management – collating invoices, logging for due dates, arranging payment and maintaining a detailed tracker
Provide administrative support in maintaining our Suppliers Database, to include data checks and data inputting
Receive and distribute telephone calls, including initial new client call enquiries, taking details and transferring as appropriate
Skills
Essential:
Excellent communication skills and a professional telephone manner
Good working knowledge of Microsoft Office, including Word (advanced), Outlook & Excel (basic)
Ability to work well within a team but also proactively on own initiative
Forward thinking with the ability to consider ways to increase efficiency and productivity within the team
Desired:
Legal or medical experience
Experience of using a case management system
Full Clean Driving Licence
Full-time position but will consider 4 days part-time
Qualifications
English Language GCSE Grade B or above, or equivalent
